Should consumers share their bad experiences on social media?

January 19th, 2018

Recently  consumers have been using a new avenue to complain about poor service.  They are now utilizing social media. This platform allows consumers to detail their encounters and give specific details to a wider audience. They are able to provide information that people in their social media circle can read and comment as they give [...]


Consumer complaints – Is there a right way to complain?

September 13th, 2014

I have heard consumers complain about unfair treatment meted out to them from various companies. Unfortunately, there seemed to be much confusion about the steps consumers can take to rectify the problem. The most common solution seems to be to take their business elsewhere while spreading their dissatisfaction to everyone they meet. While that solution [...]