Should consumers share their bad experiences on social media?

January 19th, 2018

Recently  consumers have been using a new avenue to complain about poor service.  They are now utilizing social media. This platform allows consumers to detail their encounters and give specific details to a wider audience. They are able to provide information that people in their social media circle can read and comment as they give [...]


How should you deal with poor service?

August 22nd, 2017

I know you have seen them. You enter a store and they look at you as if you have interrupted some important activity.  They either ask you if you need help in a tone that suggests that you should say no or they ignore you altogether.  Often these store clerks are the reason you have [...]


Are you a bad customer?

August 5th, 2017

Often we tend to focus on bad customer service but what about bad customers? Well there are several things customers do that makes business owners feel happy to see certain customers leave their stores. Bad Attitude I have seen several customers behave very disrespectfully when faced with a situation they did not like such as [...]


Bank Woes!

February 4th, 2017

Do you feel like standing in a line for over two hours? Well of course no one really likes standing in long lines.  If you are doing a transaction at the bank however consumers are prepared for a long wait.  A visit to the The Bank of Nova Scotia, Constant Spring Road branch certainly took [...]


Where has customer service gone?

September 7th, 2016

I don’t want to give away my age, but I remember a time when the persons who worked in the service industry treated their customers with respect. They realized that there was a lot of competition and customers could take their business elsewhere if they were dissatisfied. As a result, the friendly rivalry between companies [...]


Winners of The Public Sector Customer Service Award!

October 19th, 2015

Recently I blogged about the awards for the Public sector entities that displayed the best customer service. Before I identify the winners, I think it is essential that all Public Sector entities take note that we expect the best from all of them whether they win awards or not. Too often we hold public entities [...]