Keeping the Peace! How to solve conflicts in business.

September 15th, 2020

It can start out small. A customer is dissatisfied about some aspect of the service or product that they have received and asks to speak to a manager. The manager outlines the store policy and directs his employee to ensure that the guidelines set are followed by the customer. So what could go wrong? Sadly [...]

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7 Tips for starting a new business!

July 2nd, 2020

Have you ever thought about starting a new business? Many persons are leaving their traditional nine to five jobs and becoming their own boss.  Being self employed might be a dream situation for a lot of people, however it is important to take stock of the pros and cons before stepping out on your own. [...]

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To tip or not – Do you tip your servers?

December 14th, 2019

I had a lovely night out with my family recently and enjoyed the prompt and friendly service at a local restaurant.  After receiving my bill, I left my customary tip. My server’s response was immediate and delightedly she informed me that this was the first time all day that she had received a tip despite [...]

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How are customers affected by expansion?

November 13th, 2018

I like progress. I like to see when businesses make improvements in order to offer their customers a better shopping experience.  I don’t mind enduring slight inconveniences if it means that  in the long run I will get a better quality of service or product. There are however some aspects of progress that can have [...]

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How to be a successful entrepreneur!

June 28th, 2018

How would you like to be your own boss? When persons think about being self employed they have visions of sleeping until noon and taking long vacations while earning lots of money with very little effort. This illusion is usually shattered when persons attempt to strike out on their own. Can being an entrepreneur be [...]

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Are we really important to them?

April 3rd, 2018

“Your call is important to us. All our agents are currently occupied with other calls please hold and your call will be placed in priority sequence and will be answered by the next available representative.” Does this sound familiar? Well if you have ever called a banking organization then you have heard that recording. Even [...]

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