Are we really important to them?

April 3rd, 2018

“Your call is important to us. All our agents are currently occupied with other calls please hold and your call will be placed in priority sequence and will be answered by the next available representative.” Does this sound familiar? Well if you have ever called a banking organization then you have heard that recording. Even [...]


Should Consumers be showed more appreciation?

March 3rd, 2018

I know that some businesses try to show their customers appreciation days by offering special promotions.  I wondered though if enough consumers feel as if they are really appreciated. I thought about my own experiences while shopping and I think that more can be done to show genuine appreciation to customers. Types of Appreciation Most [...]


Increased rates!

February 11th, 2018

I still remember the days when having a cell phone was a luxury not a necessity.  It was also very expensive to call a cell phone from a land line. If you realized that you only had a cell phone number for a friend then you usually spoke very quickly if you used a landline [...]


Be Careful of Suspicious Emails!

February 22nd, 2017

I think that I am a fairly intuitive person and I can easily identify when I am being tricked.  So there are some emails that I automatically dismiss. These emails are from persons who I don’t know and they relate long and sad stories about how they need my financial support. They often come from [...]


Do You Know How to Return Goods?

July 17th, 2015

It is the worst case scenario, you bought an item which at the time you thought was perfect, then you examine it at home and suddenly you find a flaw in the garment and you don’t want it anymore. Often shopping is filled with split second decisions and sometimes you succeed and other times you [...]


What is the solution for unruly customers?

August 26th, 2014

I have often used this platform to call out those businesses who provide poor customer service. This is because the motto of every business should be based on the concept that, ‘The customer is always right.’ What though if the customer is wrong? A number of customers show total disregard for the store’s policy or [...]