Are we really important to them?

April 3rd, 2018

“Your call is important to us. All our agents are currently occupied with other calls please hold and your call will be placed in priority sequence and will be answered by the next available representative.” Does this sound familiar? Well if you have ever called a banking organization then you have heard that recording. Even [...]


Increased rates!

February 11th, 2018

I still remember the days when having a cell phone was a luxury not a necessity.  It was also very expensive to call a cell phone from a land line. If you realized that you only had a cell phone number for a friend then you usually spoke very quickly if you used a landline [...]


Do you know how to get good customer service?

April 27th, 2010

Here are a few tips to get good customer service: Always be pleasant and polite.  That sounds simple but good manners are often ignored when you are disgruntled about having to wait. Be willing to compromise.  Know your rights but be willing to discuss alternatives. So how do you ensure good customer service? Share your thoughts. [...]