The Customer is always right!

August 9th, 2011

The above slogan does not sound Jamaican in origin.  In fact at most business places the slogan usually seems to be, ‘squeeze every cent from your customers and make them wait.’ That might sound a bit harsh but have you ever had to wait in line at a bank, fast food place or at any [...]

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The other side of Customer Service

May 1st, 2010

Ever wondered how customer service agents deal with angry clients?  Well I asked one and her reply was, “Patience, Patience, Patience.”  She continued by explaining that she always tries to listen to the customer before trying to offer solutions to the problem.  She admitted that it was challenging to deal with irate customers who were [...]

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