Respect – Consumers and Customer service!

September 7th, 2018

Respect is not a quality that is hard to identify but sadly it is often missing when people interact with each other.  In everyday situations, persons who feel disrespected often resort to aggression and anger which does not usually solve the problem. Disrespect and its effects When employees of an organization interact with the public [...]

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Are you a good customer? (Part 1)

April 16th, 2018

Recently I was stuck in a long line to pay for gas at a local Rubis gas station.  I had a lot of things to do and as I waited I could feel that other motorists were also becoming increasingly irritated with the long wait.  The reason behind the delay in service turned out to [...]

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