7 things you should never do in a restaurant!

June 20th, 2020

It might be a while before we get back to total normalcy within the food industry since the Covid-19 pandemic has created a lot of disruptions. Most restaurants have coped during the pandemic by developing delivery or pick up options  for their customers, but like many others, I enjoyed the experience of dining inside the [...]

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Respect – Consumers and Customer service!

September 7th, 2018

Respect is not a quality that is hard to identify but sadly it is often missing when people interact with each other.  In everyday situations, persons who feel disrespected often resort to aggression and anger which does not usually solve the problem. Disrespect and its effects When employees of an organization interact with the public [...]

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Are you a good customer? (Part 1)

April 16th, 2018

Recently I was stuck in a long line to pay for gas at a local Rubis gas station.  I had a lot of things to do and as I waited I could feel that other motorists were also becoming increasingly irritated with the long wait.  The reason behind the delay in service turned out to [...]

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