Consumers embrace technology!

August 8th, 2014

Do you remember when if you needed to call someone you had take out a huge phone? We jokingly refer to those types of phones as ‘fridges’ as a reminder of their unwieldy size. It was not so long ago that only a few people had access to computers. Now of course persons can not [...]

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Great Customer Experiences!

August 5th, 2014

I know I have been vocal about bad customer services on this blog but I have had good experiences as well. So I decided to review the good practices of these businesses in an effort to encourage others to follow their good example. Often government workers have a bad reputation of being slow and inefficient [...]

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How are consumers affected by tourist harassment?

August 1st, 2014

Tourists seem to be everywhere in Jamaica although they they often stick to certain areas of the island. It is not uncommon to see a group of persons of various ethnic origins roam our luxurious gardens at Devon House in Kingston or gather on our many beaches on the north coast. Tourism’s Importance How important is [...]

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