7 of the Worst Consumer Experiences
Author : teriannI try to be a positive person, after all living each day totally focused on the problems is bound to drive any sane person over the edge.
The truth is though that there are many experiences that consumers face on a daily basis that makes life very difficult. Many of the negative experiences could have been avoided if companies paid more attention to the needs of their customers.
So I have compiled a list of the worst consumer experiences based on my experiences as well as those of family and friends.
- Waiting a long time for a service. (I have written about this before as a long wait time has to be factored in almost any transaction).
- Incompetent/Disrespectful sales persons. (Please companies train your staff).
- Poor quality goods. (This means that they fall apart after a few uses and you have wasted your money).
- Sales that feature damaged/soiled items that no one wants.
- Irregularity of prices. (Sometimes there is more than one price on the item which can be confusing although I always say if there are two prices then I will pay the lower one).
- Inconsiderate/Inflexible procedures. (One such procedure might be that customers can not use the restroom unless they make a purchase or inflexible terms for returning goods).
- Prices not clearly displayed. (One prominent wholesaler displays the lowest price of the item if bought in bulk in yellow and bold ink, however the price of a single item is not highlighted and can be easily be mistaken for the lower price as it is written much smaller).
Of course this list does not outline every negative experiences consumers have had in the Jamaican marketplace.
Once when I was waiting in a long line at the supermarket, the cashier waited until I was almost finished putting my goods down to be cashed to tell me she was closed. Imagine how simple it would have been to inform the customers of these kind of actions before they had wasted their time.
If we are to compete globally and be more effective at taking Jamaica to the next level we must address our customer service issues.
So did I identify your worst consumer experience?
Let me hear from you!
Teri Ann Renee Paisley Gleaner online Writer
The Gleaner reserves the right not to publish comments that may be deemed libelous, derogatory or indecent.
To respond to The Gleaner please use the feedback form.
11 Responses to “7 of the Worst Consumer Experiences”
Leave a Reply
- Paper or plastic? How has Jamaica benefited?
- 7 ways to live Green!
- Pet Care Basics – How to keep your pet healthy!
- 10 things to consider when buying a car!
- Delivery options – Navigating the shipping world!
- Rolling with the punches! Businesses need to reinvent their products and services.
- Getting to the meat of the matter! Are vegetarian consumers being accommodated?
- Making financial goals that are attainable!
- The do’s and don’ts of using social media!
- How to enjoy your ‘staycation’!
Agriculture
Gavel
Have your say
Iconsumer
Motor sports
Social Impact
Sports
Awesome! Its actually amazing piece of writing, I have got much clear idea concerning from
this piece of writing.
I’m gone to convey my little brother, that he should also pay a visit this weblog
on regular basis to take updated from latest information.
Can you tell us more about this? I’d love to
find out some additional information.
Aw, this was a very nice post. Taking a few minutes and actual effort to produce a
very good article… but what can I say… I hesitate a lot and never manage to get nearly anything done.
Good post! We will be linking to this particularly great content on our site.
Keep up the good writing.
This is a great tip particularly to those nnew to the blogosphere.
Brief but very accurate info… Thank you for sharing this one.
A must read post!
Oh my goodness! Incredible article dude! Thanks,
However I am going through issues with your RSS.
I don’t know the reason why I cannot join it. Is there anybody getting the same RSS issues?
Anyone that knows the answer can you kindly respond? Thanks!!
I’m not that much of a internet reader to be
honest but your blogs really nice, keep it up! I’ll go ahead and
bookmark your site to come back in the future. Many thanks
Thanks Stephanie keep visiting!
It’s actually a cool and useful piece of information.
I’m satisfied thaat you shared this useful
information with us. Please stay us up to date like this.
Thanks for sharing.
Hmm iѕ аnyone else encountering problems with tɦe images ߋn this blog
loading? I’m trying tօ figure օut іf its а problem on my end or if it’s thе blog.
Аny responses woulɗ Ƅe greatly appreciated.