How should you deal with poor service?
August 22nd, 2017
I know you have seen them. You enter a store and they look at you as if you have interrupted some important activity. They either ask you if you need help in a tone that suggests that you should say no or they ignore you altogether. Often these store clerks are the reason you have [...]
Read More...Are you a bad customer?
August 5th, 2017
Often we tend to focus on bad customer service but what about bad customers? Well there are several things customers do that makes business owners feel happy to see certain customers leave their stores. Bad Attitude I have seen several customers behave very disrespectfully when faced with a situation they did not like such as [...]
Read More...Bank Woes!
February 4th, 2017
Do you feel like standing in a line for over two hours? Well of course no one really likes standing in long lines. If you are doing a transaction at the bank however consumers are prepared for a long wait. A visit to the The Bank of Nova Scotia, Constant Spring Road branch certainly took [...]
Read More...Where has customer service gone?
September 7th, 2016
I don’t want to give away my age, but I remember a time when the persons who worked in the service industry treated their customers with respect. They realized that there was a lot of competition and customers could take their business elsewhere if they were dissatisfied. As a result, the friendly rivalry between companies [...]
Read More...Winners of The Public Sector Customer Service Award!
October 19th, 2015
Recently I blogged about the awards for the Public sector entities that displayed the best customer service. Before I identify the winners, I think it is essential that all Public Sector entities take note that we expect the best from all of them whether they win awards or not. Too often we hold public entities [...]
Read More...Public Sector Customer Service Awards!
October 8th, 2015
On this blog I have many times written about the poor customer service experienced by Jamaican consumers. It has become so commonplace that getting good customer service feels strange. It is a sad sate of affairs that the business operators often do not properly train their staff and are not around to see how poorly [...]
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