Bank Woes!

February 4th, 2017

Do you feel like standing in a line for over two hours? Well of course no one really likes standing in long lines.  If you are doing a transaction at the bank however consumers are prepared for a long wait.  A visit to the The Bank of Nova Scotia, Constant Spring Road branch certainly took [...]


Where has customer service gone?

September 7th, 2016

I don’t want to give away my age, but I remember a time when the persons who worked in the service industry treated their customers with respect. They realized that there was a lot of competition and customers could take their business elsewhere if they were dissatisfied. As a result, the friendly rivalry between companies [...]


Winners of The Public Sector Customer Service Award!

October 19th, 2015

Recently I blogged about the awards for the Public sector entities that displayed the best customer service. Before I identify the winners, I think it is essential that all Public Sector entities take note that we expect the best from all of them whether they win awards or not. Too often we hold public entities [...]


Public Sector Customer Service Awards!

October 8th, 2015

On this blog I have many times written about the poor customer service experienced by Jamaican consumers.  It has become so commonplace that getting good customer service feels strange. It is a sad sate of affairs that the business operators often do not properly train their staff and are not around to see how poorly [...]


Dare to Compare!

August 23rd, 2015

I had decided that I needed a new hair style but I was a bit unsure of the one I wanted so I decided to check with my friends and get their opinion. They informed me that if I decided to wear any form of hair extensions, I would have to factor in the cost [...]


Great Customer Experiences!

August 5th, 2014

I know I have been vocal about bad customer services on this blog but I have had good experiences as well. So I decided to review the good practices of these businesses in an effort to encourage others to follow their good example. Often government workers have a bad reputation of being slow and inefficient [...]