Dare to Compare!

August 23rd, 2015

I had decided that I needed a new hair style but I was a bit unsure of the one I wanted so I decided to check with my friends and get their opinion. They informed me that if I decided to wear any form of hair extensions, I would have to factor in the cost [...]

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Great Customer Experiences!

August 5th, 2014

I know I have been vocal about bad customer services on this blog but I have had good experiences as well. So I decided to review the good practices of these businesses in an effort to encourage others to follow their good example. Often government workers have a bad reputation of being slow and inefficient [...]

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Deals vs Poor Customer service!

July 30th, 2014

We all like saving money. In fact I have been known to go to great lengths to secure a deal. Even if it meant parking my car and walking to the store, I was willing to do so if it meant I would be going back home with items that would have cost more elsewhere. [...]

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Good Sales Practices!

May 20th, 2014

Often we are more likely to notice the bad more than the good in most areas of life.  This is also applies to how we view business practices in Jamaica. There are a lot of things that do not promote productivity or customer loyalty however there are still a few good practices that have not [...]

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Poor Customer Service Costs Companies!

August 31st, 2013

Teri Ann Renee Paisley, Gleaner Online Writer I strongly believe that many companies just don’t realize the importance of good customer service. Even if the product or service offered by the company is of good quality there is only so much poor service customers will allow before they decide to take their business elsewhere. As [...]

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7 Minutes or it’s Free – My suggestions on improving Customer Wait Times.

July 8th, 2013

I am a very active person so the worst punishment for me is to stand for long periods in a line. So when I have to do any transactions that involve long wait times, I plan ahead. In fact, I have seen people look at me with an incredulous look on their faces as I [...]

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